Return Policy
At UrbanHue, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return Policy below.
1. Eligibility for Returns
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Returns are accepted only if the product is defective, damaged during shipping, or not as described on our website.
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To be eligible for a return, you must notify us within 7 days of receiving your order.
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The product must be unused, in its original packaging, and in the same condition as when you received it.
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Customized, perishable, or personal care items are not eligible for returns.
2. Return Process
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Contact our customer support team within 7 days of delivery at:
Email: sangheraprabhnoor@gmail.com
Phone: 9034036348 -
Provide your Order ID and details about the issue.
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Our team will guide you through the return authorization and shipping instructions.
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Ship the product back to the address provided by our team.
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Once we receive and inspect the item, we will process your refund or replacement.
3. Refunds
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Refunds will be processed to the original payment method within 7-14 business days after we receive and inspect the returned product.
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Shipping charges are non-refundable, except in cases where the return is due to our error or defective products.
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We reserve the right to refuse refunds if the return policy conditions are not met.
4. Exchanges
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If you wish to exchange a product, please follow the return process and place a new order for the desired item.
5. Shipping Costs for Returns
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Return shipping costs are generally the responsibility of the customer unless the return is due to a defective or incorrect item.
6. Contact Us
For questions regarding returns, please contact:
UrbanHue Customer Support
Phone: 9034036348
Email: sangheraprabhnoor@gmail.com